Lenskart - Area Operations Manager

About the Role

We are looking for a high-impact Area Operations Manager (AOM) to drive operational excellence across multiple territories. The role requires a strong blend of analytical thinking, team leadership, and execution rigor to manage large teams and deliver business outcomes in a dynamic, fast-paced environment.

Key Responsibilities

1. Operations & Execution

- Own end-to-end operations for assigned geography / multiple territories

- Drive performance metrics, productivity, and operational efficiency

- Ensure consistent execution of processes, SOPs, and business standards

- Manage multiple priorities and deliver results under tight timelines

2. Team Leadership

- Lead, manage, and scale large field teams (50-150 members)

- Build high-performance teams through coaching, mentoring, and structured reviews

- Drive accountability and ownership across team members

3. Business Ownership

- Take complete ownership of regional business goals and P&L-linked metrics

- Identify growth opportunities and implement scalable solutions

- Ensure strong customer experience and service delivery

4. Stakeholder Management

- Collaborate with cross-functional teams (Marketing, Supply Chain, Finance, etc.)

- Manage internal and external stakeholders effectively

- Ensure seamless coordination across functions to drive outcomes

5. Problem Solving & Decision Making

- Analyze business data to identify trends, gaps, and improvement areas

- Make data-driven decisions in ambiguous and dynamic environments

- Solve operational challenges with structured problem-solving approaches