Lenovo - Solutions & Services Sales Specialist

Role & Responsibilities :

- Lead end-to-end delivery of TruScale solutions (infrastructure, devices, cloud-like services).

- Act as the main point of contact between customer and internal teams.

- Strong coordination within the organization between the teams viz., ISG, SSG, ISO.

- Ensure SLAs (Service Level Agreements) are met.

- Work closely with clients to understand business and technical requirements.

- Provide regular updates, reports, and performance reviews.

- Handle escalations and ensure customer satisfaction.

- Track KPIs, SLAs, and service metrics.

- Prepare dashboards and reports for stakeholders.

- Identify areas for improvement and optimization.

Preferred Candidate Profile :

- Strong understanding of cloud, infrastructure, and as-a-service models.

- Project / program management skills.

- Communication & stakeholder management.

- Strong in Selling datacenter or cloud product or a Hunter.