Lenovo - Business Analyst

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.

Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the worlds largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

Lenovos continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.

Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovos world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere.

To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

- Gather, analyze, and document business requirements for ServiceNow solutions.

- Conduct workshops and interviews with stakeholders to understand processes and pain points.

- Translate business requirements into functional and technical specs.

- Create user stories, process maps, test plans, and acceptance criteria.

- Collaborate with ServiceNow Developers and Architects on solution design.

- Support configuration and customization of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.

- Participate in User Acceptance Testing (UAT) and provide end-user training and support.

- Recommend process improvements for IT service management processes.

- Maintain ongoing communication with business teams to report progress and manage expectations.

- Contribute to ServiceNow roadmap and continuous improvement initiatives.

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