Lennox - Salesforce Solution Architect

Role Overview - Salesforce Solution Architect

Experience: 5-10 Years

Location: Chennai

Job Type: Full Time

Work Mode: (Client to Confirm)

Role Summary:

We are looking for an experienced Salesforce Solution Architect who can lead solution design, large-scale implementations, and complex integrations across Salesforce Clouds. The ideal candidate should be a strong communicator, a hands-on expert in multiple Salesforce clouds, and capable of guiding global clients and internal teams.

Key Responsibilities:

Solution Design & Architecture:

- Lead requirement gathering discussions and define project scope aligned with business needs.

- Design scalable, secure, and efficient Salesforce architectures following industry best practices.

- Develop technical architecture diagrams, data models, and end-to-end workflow designs.

- Manage integrations with third-party systems, AI tools, and Data Cloud platforms.

- Implement automation strategies to optimize system performance and user experience.

Technical Leadership & Strategy:

- Work as a trusted advisor to stakeholders, providing best practices on Salesforce configurations and architecture.

- Mentor developers, administrators, and consultants to ensure high-quality delivery.

- Stay updated on Salesforce innovations, including Data Cloud, Einstein AI, and GenAI capabilities.

- Maintain compliance with security, scalability, and data privacy standards.

Client Engagement & Communication:

- Translate complex technical solutions into clear business benefits.

- Deliver impactful demos, architecture walkthroughs, and proposal presentations.

- Collaborate with global clients (US & UK) and build strong stakeholder relationships.

Organizational Initiatives:

- Contribute to internal knowledge sharing, documentation, and best-practice playbooks.

- Support pre-sales activities, including solution estimation and RFP responses.

- Participate in mentoring initiatives and diversity-focused programs.

Required Qualifications:

- 5-6+ years of hands-on Salesforce experience (Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud).

- Strong experience in leading large-scale Salesforce implementations as a Solution Architect.

- Excellent communication, stakeholder management, and storytelling capabilities.

- Expertise in designing scalable solutions with integrations and automation workflows.

- Ability to work with global clients and adapt to multicultural business environments.

- Familiarity with Salesforce Data Cloud, Generative AI, Einstein AI.

- Knowledge of Nonprofit Cloud / NPSP is an added advantage.

- Bachelor's degree in Computer Science, IT, or equivalent experience.