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Customer Success Manager - US Founded in 2018, Leena AI is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meet the needs of any enterprise. Trusted by 10M+ employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, Puma, Sony. We have transformed 30M conversations and 1B employee interactions. Leena AI plays well with 100+ platforms, including SAP SuccessFactors, ADP, Oracle, Workday, Microsoft Office 365, and Slack. Leena AI currently supports 100+ languages globally. Leena AI has raised $40M investment from Greycroft and Bessemer Venture Partners. We are looking for Customer Success Professionals to play a critical role in building relationships with significant clients. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase revenue. As a Strategic account manager, you will represent our company and interact with major clients. So, if you have excellent communication skills with a customer service attitude, we would like to meet you. Ultimately, you should be responsible for achieving sales quota and strategic account targets. Responsibilities: - Manage and grow customer's lifetime revenue potential by creating a shared vision and roadmap for success - Provide customers with success blueprints, service plans and business roadmaps that outline their critical success factors, metrics for success, potential issues, as well as provide recommendations. - Define and optimize the customer lifecycle, map the customer journey, develop listening points in the journey and create standardized interventions for each point in journey. - Communicate with major clients on a regular basis and respond to specific queries - Meld Customer Support activity into a coherent customer success organization with the singular focus of delivering the very best customer experience. - Drive adoption and usage of products and features across multiple business units, teams, and markets. - Developing efficient and effective management plans for clients including QBRs, renewals and up-sells. Requirements: - Proven work experience as a Strategic account manager or Key account manager - 2-3 Yrs solid CSM experience in B2B environment. - Open to working in US Time Zone - Should have Excellent comm Skills - Have experience building account plans for growth and be able to create a shared vision with customers - Hands-on experience with CRM software and Account management systems - Excellent communication and interpersonal skills with an aptitude for building strong client relationships - Strong negotiation skills with a problem-solving attitude - Flexible, startup mindset with proven success in fast-paced work environments Benefits: - Flexible work hours. - Hybrid setup - Location Gurgaon/Bangalore - Performance Bonus - Health Insurance

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Leena AI - Manager - Customer Success - US Region 

Job Description for Leena AI - Manager - Customer Success - US Region  in LEENA AI in  Any Location for (3-8) years of experience. Apply Now!

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