Leadership Role - RCM Operations - Healthcare

About:

- The role will be responsible for running revenue cycle delivery of all our Single/Multi-Specialty Group Businesses with additional responsibility of spearheading an entire Site/Location.

- Lead and Drive the assigned customer account to effectively manage the Operational Efficiencies

- Operationalize excellence through forecasting of Revenue, Costs and Headcount for signed SOWs and manage contracts including scope creep and contract renewals.

- Spearhead teams to achieve agreed SLA / Metrics by optimal use of resources, review & execution of identified action plans & team performance reviews

- Analyze business metrics trends, potential issues & escalations, Client feedback & business strategy / goals and ideate and implement a framework addressing the same.

- Embrace escalations and identify opportunities from clients / Client Services / or market leader.

- Partner Closely with our Technology teams to deploy & implement our suite of products/workflow engines to drive best operational outcomes.

- Partner with Horizontal Leaders in driving best in class revenue cycle outcomes for our division.

- Pursue excellence by raising the bar of engagement & delivery

- Spearhead C-sat by managing VOC for the account through governance and timely detection and prevention of issues while aligning with the client business objectives

- Partner Solutions, Implementation, and Client Services to understand, contribute, and shape client startup to ensure a successful solution start and migration to steady state.

- Conceptualize and execute Org level initiatives for operational / process efficiency by assessing gap to goal and reviewing

- Maintain review & improve delivery efficiency for lines of functions managed

- Identify and collaborate with the Market leaders on the new business opportunities

- Educate & drive adherence to Compliance policies & initiatives across the functions managed