Leader - RCM Operations - US healthcare

Role & responsibilities

- Leads and directs the Business units service delivery through reporting leaders, managers and broader team.

- Establishes operational goals, objectives, and budgets and relevant measurement systems to monitor and report progress.

- Takes full ownership of driving on customer service delivery KPIs, operational metrics including productivity & quality whilst delivering better financial results including cost-to-serve.

- Responsibilities include the planning of optimal operating policies and procedures required to deliver quality services and enhance operational processes and workflows.

Preferred candidate profile

- 15+ years of progressive experience on leading and managing large-scale (1000 FTE+) US revenue cycle management operations for multiple customers

- Excellent written and verbal English communication skills with an innate ability to articulate complex ideas in a simple manner