Leader - Medical Coding - Healthcare

- Required leaders in medical coding operations, strong and should be from healthcare background. Multispecialty experience.

- Strong in P/L Management.

- Drive teams to achieve agreed Service Level Agreement(SLA)/ Metrics by optimal use of resources, review & execution of identified action plans & team performance reviews

- Adherence to defined Quality norms & identify process issues impacting delivery or client business

- Proactively identify areas of improvement in overall performance and direction to direct reportees on delivery Course Correction (Analyze business metrics trends, potential issues & escalations, Client feedback & business strategy / goals)

- Embrace escalations and identified opportunities from clients / Client Services / or market leader

- Proactively identify issues and fix root causes.

- Raise the bar of engagement & delivery to come across as a partner rather than a vendor

- Manage Voice Of Customer & Customer Satisfaction for the account through governance and timely detection and prevention of issues while aligning with the client business objectives

- Work with Solutions, Implementation, and Client Services to understand, contribute, and shape client startup to ensure a successful solution start and migration to steady state.

- Collaborate with Implementation on the Standard Operating Document, maintain and adhere to that document, only deviating with written approval via client, post creation.

- Be proficient in creating / comprehending SOW / Contract nuances for accounts managed

- Demonstrate in-depth know-how & understanding of the economics of the RCM business, the levers that need to be exercised / leveraged / moved constantly to achieve the required financial outcomes. Be able to create forecasts & plan for account growth