Seeking a Senior Customer Services leader for a key client of Innoquest  About InnoQuest : InnoQuest Consulting is a Talent search & Consulting firm comprising a Core team of seasoned Talent Acquisition professionals with experience across diverse industries ranging from IT, ITeS, Banking & Financial Services and Telecom. InnoQuest is an outcome of the IQ Team's expertise in Mid/ Senior Management & Leadership hiring, Building robust Processes & Governances and a keen understanding of the challenges faced by the HR Leaders in in Organisations' quest for Talent.  Outline Of Role Accountabilities:  - The role holder will be responsible for heading Customer Service for the Organisation - managing Operations & experience for Customers.   - Would lead initiatives to result in high Customer Satisfaction levels  - Ensure strategy for Customer delight and retention is ahead of the market.  - Set pace and direction for creating a Customer centric work environment across the organization  - Create metrices to review, measure and report progress.  - Drive related Process improvement, Excellence, Transformation and Branding initiatives  Desired Profile:  - Senior Leadership professionals leading Customer Services for a large sized Organization  - 18+ years of experience - thoroughbred, at least 7+ years in a Leadership role.   - Adept at creating a customer centric culture,leading large teams, master of processes, compliances, key decision maker, a change leader - all rolled up in one.   - Partner Management & an expert in Business practices

Mumbai

Leader/Head - Customer Service   

Job Description for Leader/Head - Customer Service    in InnoQuest Consulting in  Mumbai for (18-30) years of experience. Apply Now!