Description:

- Training Strategy & Execution:

- Ensure all training goals and objectives are achieved at the account level.

- Design, implement, and execute effective training frameworks, ensuring alignment with business requirements and learning outcomes.

- Develop and deploy new training frameworks or refresh existing ones to meet evolving business needs.

Learning Service Integration & Transition:

- Create and implement robust learning service integration and transition plans.

- Coordinate with cross-functional teams and customers to ensure timely and seamless service transitions.

- Ensure the organizations Learning Management System (LMS) is effectively configured to support ongoing learning services and transitions.

Stakeholder Management:

- Build and maintain positive, collaborative relationships with internal and external stakeholders, including clients, training partners, and operations leaders.

- Provide regular updates and performance reports to stakeholders, ensuring transparency and alignment on learning objectives.

Performance & Compliance:

- Monitor and assess the performance of learning services; track progress against agreed goals and service-level metrics.

- Ensure full compliance and consistent execution of training practices and processes defined for the business.

- Facilitate regular service reviews and drive continuous improvement initiatives with learning service providers and customers.

People Leadership & Resource Management:

- Lead a team of training managers and trainers, fostering a culture of excellence, collaboration, and accountability.

- Allocate resources effectively based on business needs and ensure compliance with SOW terms and timelines.

- Mentor and coach new and existing team members to enhance performance and build leadership capability within the team.

Reporting & Documentation:

- Maintain accurate and timely documentation of all training activities and deliverables.

- Create and share detailed reports on performance metrics, learning outcomes, and improvement actions.

Minimum Requirements:

- Domain Expertise: Minimum 3 years of experience in Digital Marketing or Content Moderation training.

- Leadership Experience: Minimum 7+ years of people leadership experience, including 3+ years of leading a team of managers.

- L&D Knowledge: In-depth understanding of Learning and Development (L&D) best practices, frameworks, and methodologies.

- Program Management: Proven track record in training program development, implementation, and management.

- Communication: Excellent leadership, stakeholder management, and communication skills (both verbal and written).

Good to Have:

- Working knowledge of the Advertising, Marketing, or Content Moderation industries.

- Experience in Content Design and Development.

- Hands-on experience with Learning Management Systems (LMS) configuration, reporting, and administration.