About the Role:
We are looking for a Training & Development Lead to drive learning initiatives with a strong focus on sales capability building and training delivery. This role will be responsible for designing and executing impactful training programs, improving sales effectiveness, and building learning interventions that support business growth. The ideal candidate should be articulate, confident in facilitation, and experienced in delivering training across diverse teams. Prior experience in a service-led industry will be preferred.
Key Responsibilities:
- Design and deliver sales training programs across onboarding, product knowledge, communication, customer engagement, objection handling, and consultative selling
- Conduct classroom, virtual, and on-ground training sessions for frontline, mid-level, and managerial employees
- Identify training needs through stakeholder discussions, performance insights, and business requirements
- Develop training content, playbooks, SOPs, presentations, and capability-building modules aligned with business goals
- Partner with business leaders to improve sales productivity, customer experience, and employee performance through structured learning interventions
- Track training effectiveness through assessments, feedback, performance metrics, and business outcomes
- Coach and mentor employees on communication, presentation, and customer-facing skills
- Ensure smooth execution of learning calendars and ongoing capability-building programs
- Work closely with cross-functional teams to continuously improve training quality and learning experience
Candidate Profile:
- 6 to 8 years of experience in Training & Development, with strong hands-on experience in sales training and delivery
- Prior experience in a service-based industry is preferred
- Strong communication and presentation skills; must be highly articulate and confident while engaging with senior stakeholders and large groups
- Proven experience in facilitating workshops and driving behavioural and sales capability interventions
- Ability to create engaging learning content and customize programs based on business needs
- Strong stakeholder management and execution skills
- Comfortable working in fast-paced, high-growth environments
What We're Looking For:
Someone who is energetic, polished, and highly credible in front of teams, with the ability to influence through strong communication and effective training delivery. This person should enjoy being on the floor, engaging with teams, and driving measurable business impact through learning.
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