Lead - Supply Chain & Operations - D2C Sector

Responsibilities:

- Oversee shipping partners, ensure SLA adherence (delivery timelines), and manage returns/reverse logistics efficiently.

- Resolve operational issues that affect delivery, returns, cancellations, or packaging to ensure a smooth CX.

- Build SOPs for supply chain processes; identify and implement tech-driven improvements to reduce manual work and errors.

- Manage costs related to warehousing, logistics, and fulfillment to meet margins and drive profitability.

- Manage Quick Commerce logistics and operations

- Set up dark stores, warehouse for storage and fulfilment

- Onboard relevant partners to improvise, scale and build logistics and supply chain

Desired Qualifications:

- B.Tech, Bachelor's degree, MBA Preferred;

- 4-7 years' experience working in in e-commerce Marketplaces/Companies in Supply chain and operations division

- Experience in closely working with logistics partners, warehousing solutions, setting up dark stores

- Ability to think strategically, analyze data, and drive results.

- Creative thinker with a passion for innovation and continuous improvement.