Position: Governance Lead (Suppliers governance)

Experience: 11-15 years

Location: Remote/any location

Level: Director/AD

Three areas define where this role creates impact:

Pillar 1 - Governance Operating Model Ownership:

- Stand up, run, and continuously mature the five-domain governance model - one integrated view across performance, resources, finances, contract, relationship, transformation, risk, and knowledge.

Pillar 2 - Team Leadership & Value Accountability:

- Lead and develop the governance tower leads; be accountable for savings capture, obligation enforcement, innovation commitments, and continuous improvement across the relationship.

3. DETAILED RESPONSIBILITIES:

3.1 Governance Operating Model:

- Lead the end-to-end supplier governance office across all towers: performance management, financial management, contract management, resource and relationship management, and transformation & innovation.

- Own the governance operating model - forums, cadences, roles, escalation paths, RACI across client, supplier, and ensure it is consistently executed and continuously matured.

- Own consolidated governance reporting: the integrated governance report across all service areas, the balanced/executive scorecard, and the central governance repository as single source of truth.

- Coordinate with the risk management and technology governance domains to ensure operational, compliance, and technology risks are surfaced and managed.

3.2 Executive Engagement & Escalation:

- Serve as the primary senior escalation point for supplier performance, commercial, and relationship issues; drive resolution across client and supplier executives.

- Chair / facilitate executive governance forums including monthly service reviews, quarterly business reviews, and steering committees; own the QBR narrative and action log.

- Manage stakeholder communication and relationship health, including CSAT / relationship survey programs and resulting action plans.

- Advise client leadership on governance strategy, contract leverage, and supplier relationship direction.

3.3 Team & Value Leadership:

- Manage and develop the team of governance tower leads; set priorities, review quality, and ensure delivery against client expectations.

- Ensure the client realizes the full value of the outsourcing relationship: savings capture, service credit enforcement, obligation compliance, innovation commitments, and continuous improvement.

- Identify cost, efficiency, and value opportunities across service areas and sponsor them through the opportunities log and business cases.

- Contribute to company's governance methodology, IP, and practice development.

4. KEY PERFORMANCE INDICATORS:

- Success in this role is measured across the following dimensions: Metric - Target - Why It Matters.

- Governance Model Maturity: All forums, cadences, and reporting operating to design - The model only creates value if it actually runs.