About the Role:

An established high-growth e-commerce and logistics company is looking to hire a Lead Strategic Account Management to lead and grow a significant part of its D2C and B2C business through its strategic enterprise accounts.

This role is ideal for professionals who excel in managing large and complex client relationships, enjoy solving business challenges through solutioning and cross-functional collaboration, and have a strong ability to drive account growth, retention, commercial opportunities, and long-term partnerships. This is a farming role but needs someone with hunter instincts to be able to grow and penetrate the account.

Key Responsibilities:

- Own and grow strategic D2C and B2C accounts by building strong relationships with senior client stakeholders and decision-makers.

- Develop and execute account growth strategies aligned with business objectives, with a focus on retention, revenue growth, cross-selling, upselling, and identifying new opportunities within existing accounts.

- Understand complex client business requirements and translate them into scalable and commercially viable solutions.

- Drive strategic selling, commercial proposals, pricing discussions, and business negotiations with enterprise clients.

- Lead strategic programs end-to-end by working closely with operations, product, technology, finance, and other cross-functional teams.

- Own account performance, business reviews, KPIs, scorecards, forecasts, and growth plans.

- Analyse operational and commercial data to identify performance gaps, business risks, market trends, and growth opportunities.

- Act as the senior interface between clients, internal leadership, and cross-functional stakeholders to ensure seamless execution and high client satisfaction.

- Track industry and competitor developments and leverage market intelligence to strengthen account strategy.

- Lead, coach, and develop team members while building strong capabilities within the account management function.

Key Requirements:

- 7+ years of experience in Strategic Account Management, Key Account Management, Enterprise Account Management, Client Success, Business Consulting, or related roles.

- Strong experience managing large D2C, B2C, e-commerce, marketplace, or enterprise accounts.

- Must have experience handling and managing large e-commerce clients and building relationships with senior stakeholders within these organizations.

- Proven experience in growing existing strategic accounts with a strong farmer mindset, focusing on account retention and expansion.

- Strong exposure to strategic selling, cross-selling, upselling, commercial negotiations, pricing, and proposal development.

- Demonstrated experience in solutioning complex client requirements and driving large cross-functional programs.

- Strong understanding of business KPIs, account scorecards, commercial performance, and analytics, with the ability to convert data into actionable business insights.

- Strong stakeholder management and influencing skills, with the ability to work effectively with senior internal and external stakeholders.

- Prior experience managing and developing team members is preferred.

- Ability to thrive in a fast-paced, high-growth environment and independently drive complex strategic initiatives.

Application Note:

Please do attach a cover note highlighting your experience in strategic account management, the key e-commerce/D2C/B2C clients handled, scale of business managed, account growth achievements, current CTC, and notice period.