Lead - Software Delivery - Healthcare

Key Responsibilities:

1. Delivery Leadership:

- You will own the end-to-end delivery of projects for global clients.

- Manage a large portfolio of engagements (many clients/projects at once).

- Lead and motivate a big team (100+ people), which includes:

Delivery Managers

Tech Leads

Developers

Analysts

Testers

Build a culture of high performance by mentoring and reviewing team members, giving feedback, and helping them grow.

2. Automation and Innovation:

- Encourage your teams to always think about automation - doing things faster, cheaper, and more reliably with less manual effort.

- Continuously improve systems, workflows, and support operations.

- Goal: Do more with less - improve performance while reducing costs.

3. Client and Stakeholder Management:

- Act as the main point of contact for clients and senior stakeholders.

- Manage client expectations and ensure they're satisfied with delivery.

- Share updates (status, risks, issues) clearly with them.

- Bridge communication between clients, internal teams, and stakeholders.

4. Project Management:

- Oversee planning, execution, and delivery of projects and change requests.

- Create detailed project plans - defining scope, timelines, milestones, deliverables.

- Make sure projects finish on time, within scope, and within budget.

- Hold regular status meetings with teams and stakeholders to keep everything on track.

5. Quality Assurance:

- Ensure all outputs meet high quality standards and comply with client regulations.

- Implement and enforce best practices in software development and project management.

- Run regular reviews and audits to make sure quality doesn't slip.

6. Risk Management:

- Identify potential risks early (like delays, technical challenges, or resource issues).

- Create backup plans to address those risks.

- Continuously monitor risks during project lifecycle and resolve them quickly.

Qualifications & Skills:

Education:

- Engineering / Computer Science / IT degree (MBA is a plus).

- Certifications like PMP or PRINCE2 are good to have but not mandatory.

Experience:

- At least 10 years in software delivery leadership.

- Healthcare domain experience is required (important since projects are in healthcare).

- Experience managing large teams (100+ people).

Technical Skills:

- Strong project and stakeholder management expertise.

- Familiarity with modern software tools, development processes, and architecture concepts.

Soft Skills:

- Excellent leadership and people management skills.

- Strong communication (since you'll talk to clients, leaders, and teams).

- Ability to handle multiple projects simultaneously.

- Good at problem-solving and decision-making.

- Very organized and detail-oriented.