About us: Sumeet Mehta and Smita Deorah co-founded LEAD School in Mumbai in 2012. We partner with Affordable Private Schools across the country and visibly improve their learning outcomes, their operations, and their enrolments. Our mission is to empower India by making an excellent education affordable and accessible to every child. We do this through an integrated education system that brings together world-class curriculum and pedagogy, developed after years of research and analysis of successful school systems across the globe, with a multi-modal framework, delivered seamlessly through tech. LEAD is the market leader and the fastest-growing school Ed-Tech company in India. Our mission is to provide excellent education to every child. LEAD has seen rapid adoption - growing 13X over the last two years - with its School Integrated System already implemented in over 4,000 schools across the country. It is still early days, with the company at only 1% penetration and aiming to get to 50,000 schools as clients by FY26. LEAD is a value-driven organization with Integrity, Growth Mindset, Being the Cause, Courage, Empathy, Excellence with velocity, Live the mission & customer centricity & we are a tribe as its core values. LEAD has entered into an agreement with Pearson, the world's leading learning company, to acquire its local K-12 learning business in India. With this acquisition, LEAD will immediately expand its reach to over 9000 schools and will further enhance its product portfolio to cater to the entire spectrum of 5 lakhs private schools in India.' Vision: Our vision is to propel learning for over 25 million students across 50k schools, in the affordable private school segment (with annual fees lower than INR 50,000). We will do this through a school ed-tech solution that transforms in-school learning through a world-class curriculum delivered through tech Purpose of the Job: The Head - Customer Support plays a critical role in helping us achieve this mission. He/she will directly work with business leaders and teams to ensure a high standard of Customer Success at LEAD School. Must: - Manage key accounts for PAN India. - Establish strong client relationships - Develop strategic account plans that build long-term, mutually beneficial relationships with the accounts in order to meet strategic goals and optimize value in both companies - Act as a consultant to the accounts by becoming a product and industry expert educating accounts on opportunities and strategies that will drive value and enable competitive advantages. - Act to increase assigned accounts to total booked revenue value year-over-year - Identify and understand the account's organizational priorities - Understand the account's organizational hierarchy and quickly be able to identify and map out both the decision-makers and decision influencers - Create account profiles detailing their business model, organizational structure, markets, goals, initiatives, stakeholder roles and responsibilities, decision-makers, and competition - Identify and build relationships with both the internal and external stakeholders of the account - Work with internal product teams to understand, improve, and iterate on client presentations - Review account proposals, budgets, schedules, strategy, and all other esports proposal components - Manage client budgets against client satisfaction and renewals - Set a cadence for account contact and meetings - Build and prepare recurring account reports and forecasts - Define and monitor KPI and ROI performance metrics - Conduct root cause analysis for opportunities lost and provide the company valuable market insight for evaluation and consideration Should: - MBA from Tier 1 B School with 10+ years of post-MBA experience in sales & distribution, key account management, Trade marketing & field operations from the B2B industry preferably from FMCG, and EduTech. - Strong in P&L Management, Team management, operational excellence, key account management, distribution management, sales planning, process management, coaching & building capability in a large team environment. - Exceptional interpersonal skills. - Problem-solving skills and the ability to thrive in ambiguous situations. Nice: - A Grasp of Economics and Market Dynamics - Contributions to the Education industry are desirable. - Understanding Cost-to-serve - The Skill of Flexibility - Ownership mindset - Project Management Skills - The Ability to Get the Best from People Department: Customer Success Location: Mumbai

Mumbai

LEAD School - Head - Customer Success - IIM/ISB/MDI/FMS 

LEAD School - Head - Customer Success - IIM/ISB/MDI/FMS  ,Job Description for LEAD School - Head - Customer Success - IIM/ISB/MDI/FMS  in Lead School in  Mumbai for (10-18) years of experience. Apply Now!

Job Description for LEAD School - Head - Customer Success - IIM/ISB/MDI/FMS  in Lead School in  Mumbai for (10-18) years of experience. Apply Now!