PURPOSE OF THE ROLE:
Leads the SAP team end to end - the technical development portfolio, ticket resolution and service levels, and the migration planning for SAP ECC. The role combines functional depth in FI with hands-on development understanding, and carries direct accountability for reducing recurring technical issues and for setting the direction on HANA or alternative ERP migration.
KEY RESULT AREAS:
- Manage SAP technical development - set development priorities, allocate resource across development and support work, run regular status reviews, and provide direction and solutions on escalated items.
- Review ticket service levels across the team, and drive automation initiatives that reduce recurring tasks and repeat tickets.
- Lead the migration plan for SAP ECC - to HANA or to an alternative ERP - including readiness assessment, sequencing, risk and sign-off.
KEY RESPONSIBILITIES:
- Own the SAP development portfolio: priorities, resource allocation, delivery tracking and technical direction.
- Oversee issue ticket handling, report creation, data sharing and regular tasks across Team 1.
- Own SLA review and escalation handling for the SAP team.
- Oversee role management, system changes, FI development and PMO activity across Team 2.
- Review development progress on a regular cycle and act as reviewer for new initiatives.
- Own HANA leadership - migration planning, readiness and sequencing for SAP ECC.
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