Lead - Sales & Operations - Luxury Automobile Dealership

Sales & Operations Lead - Luxury Automobile Dealership

Location: New Delhi

Qualification: MBA or equivalent professional qualification

Experience: 14+ years in the automotive industry, including 6+ years in luxury dealership operations, with strong Sales experience. Luxury automobile dealership experience preferred.

Role Overview:

Lead the overall sales, operations, customer experience, and profitability of the dealership, driving business growth across new/used vehicles, after-sales, parts, accessories, finance, and value-added services.

Key Responsibilities:

- Drive business growth, revenue, profitability, and overall P&L across all dealership verticals.

- Develop and execute sales strategies, business plans, forecasts, budgets, and performance KPIs.

- Lead new, used, luxury, fleet/corporate, and certified pre-owned sales.

- Strengthen HNI/UHNI and corporate customer acquisition, retention, and loyalty.

- Ensure premium customer experience, service quality, workshop performance, and after-sales profitability.

- Drive parts, accessories, finance, insurance, and value-added business growth.

- Ensure strong OEM alignment, compliance, operational excellence, and brand standards.

- Lead marketing initiatives, market intelligence, digital sales, CRM, events, and customer engagement.

- Promote EV adoption and green mobility initiatives.

- Build and lead high-performing sales, service, and support teams, with a strong focus on talent development and performance culture.