Lead - Sales & Operations - Automotive Merchandise - eCommerce

Role Overview:

As the Lead - Sales & Operations Automotive Merchandise (E-commerce), you will spearhead the sales strategy and operational execution for our automotive merchandise business on our e-commerce platform & physical store.

You will collaborate closely with the marketing, product, and technology teams to drive revenue growth, optimize the customer experience, and ensure seamless order fulfillment. Your efforts will directly impact customer satisfaction, brand loyalty, and the overall profitability of the automotive merchandise division.

Key Responsibilities:

- Develop and execute a comprehensive sales strategy for automotive merchandise on the e-commerce platform, targeting increased market share and revenue growth.

- Lead sales planning initiatives, including forecasting, budgeting, and performance tracking, to achieve ambitious sales targets.

- Manage the end-to-end operations of the automotive merchandise e-commerce business, ensuring efficient inventory management, order processing, and logistics.

- Optimize the online merchandising strategy, including product placement, promotions, and content, to enhance the customer shopping experience and drive conversions.

- Collaborate with the marketing team to develop and implement targeted marketing campaigns to increase brand awareness and drive traffic to the e-commerce platform.

- Analyze sales data and customer feedback to identify trends, opportunities, and areas for improvement, and implement data-driven solutions.

- Manage and develop a high-performing sales and operations team, providing coaching, training, and mentorship to ensure their success.

- Establish and maintain strong relationships with key suppliers and vendors to ensure a reliable supply chain and competitive pricing.

- Drive omnichannel initiatives to integrate the e-commerce channel with other sales channels, providing a seamless customer experience.