Lead Role - Revenue and Cost Strategy - Last Mile Logistics
Posted 2 weeks ago
Posted 2 weeks ago
Revenue and Cost Strategy Leadership Role Last Mile Logistics (3PL)
Description:
Role Overview
This role owns the unit economics and profitability levers of Dispatch's last-mile delivery network. You'll sit at the intersection of Revenue, Cost, and Operationsensuring that every delivery generates sustainable margins while scaling volumes. You'll analyze complex, multi-client revenue structures and design corresponding cost models that ensure profitability at scale.
This is not a finance analyst role. You are a business operator and strategist who connects data to real operational decisions designing rider compensation systems, optimizing deployment strategies, and ensuring that growth doesn't come at the cost of profitability.
What You'll Own:
Revenue & Cost Architecture
- Model revenue structures from diverse clients (per-km, per-order, base+incremental, tiered across segments like Food, QC, e-commerce, pharma)
- Map revenue-to-cost dynamics: Understand how different client contract types impact rider utilization, density, and profitability
- Build cohort-based P&L models by city, time-window, and customer segment to identify which business units drive margin
- Set RPO (Revenue Per Order) and CPO (Cost Per Order) targets and cascade them into operational KPIs
Rider Economics & Incentive Design
- Design and A/B test rider payout structures including base pay, per-delivery fees, surge multipliers, and time-based bonuses
- Model rider retention and supply elasticity: Understand how pay changes impact rider availability, churn, and orders per rider per day
- Create daily, weekly, and monthly incentive programs that balance profitability with supply adequacy
- Build joining bonus and referral structures that scale rider supply cost-efficiently
- Run experiments to validate strategies
Demand Forecasting & Supply Planning
- Forecast hourly order volumes by geography, time-of-week (weekdays vs. weekends), season (holidays, festivals), and special demand events
- Model average orders per rider per hour (OPH) based on historical performance, route density, and peak/off-peak dynamics
- Calculate required rider supply (headcount & active hours) across 24-hour cycles to meet SLAs without over-compensation
- Design heat-map deployment strategies to position rider supply in high-demand zones, reducing idle time and improving order acceptance rates
- Plan for spikes: Model rider requirements for festivals, weekends, late nights, and rain surges
Cost Optimization & Leakage Identification
- Track and analyze cost components: Rider payouts, incentive spend, rider acquisition
- Identify cost leakages through cohort analysis, geographic comparisons, and client-level P&L
- Benchmark: Compare Dispatch's unit economics against competitors to identify outliers
- Propose system-level changes to reduce cost: Incentive optimization, automation of manual processes
System Building & Automation
- Work with Product and Tech to automate recurring workflows ( payout calculations, incentive eligibility checks, performance dashboards)
- Build dashboards and models for real-time monitoring of RPO, CPO, rider utilization, supply coverage, and order acceptance rates
- Create playbooks for city launches, scaling, and profitability recovery
- Design APIs and data pipelines with tech and product teams to feed operational teams with real-time KPI updates and anomaly alerts
Stakeholder Collaboration
- Partner with Fleet Ops to ensure ground execution matches economic targets
- Engage with Product to understand new feature impacts
- Translate complexity into clarity: Present findings and recommendations to leadership in clear business terms
- Translate strategy into action: Work with ops teams to operationalize cost and efficiency initiatives
What You'll Do (Key Responsibilities):
1. Model and analyze revenue vs. cost scenarios across all clients and segments; set RPO and CPO targets
2. Own the P&L for last-mile delivery across assigned cities or regions; report weekly on profitability and key drivers
3. Track and decompose cost components: Rider payouts, incentives, surges, bonuses, productivity per rider, etc.
4. Identify cost leakages and inefficiencies using data, field observations, and cohort analysis (geography, customer, time)
5. Design and test incentive structures, heat-map deployment strategies, and rider supply mechanisms
6. Build and maintain dashboards forecasting cost, revenue, and supply availability; create early-warning systems for P&L drift
7. Work with Tech and Product to automate manual workflows and eliminate rework
8. Partner with Fleet Ops to validate that on-ground execution aligns with economic targets
9. Run A/B tests and measure impact rigorously; establish tests as the norm for decision-making
10. Translate operational complexities into clear business recommendations and drive system-level changes
11. Support market expansion: Model economics for new cities and identify scaling challenges early
12. Build business cases for new services, customer types, or operational changes
Experience:
3 to 7 years in last-mile logistics, delivery operations, business finance, central ops, or cost strategy at:
- 3PL providers
- Food delivery platforms
- Quick commerce
- E-commerce logistics
- Consulting focused on logistics or supply chain optimization
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