Lead - Revenue Operations & Customer Service - SaaS

Key Responsibilities (KRAs):

- RevOps Leadership: Oversee sales ops, marketing ops, and finance ops alignment; Implement CRM workflows, pricing models, and forecasting to accelerate pipeline velocity and revenue predictability.

- CS Ops Ownership: Lead customer onboarding, success playbooks, churn prediction, and expansion strategies; integrate tools to drive NPS and lifetime value.

- Process Optimization: Design scalable SOPs, automate workflows using AI tools (e.g., Zapier, agentic AI), and eliminate bottlenecks across go-to-market functions.

- Team Building & Cross-Functional Collaboration: Manage and grow member teams; partner with Product, Engineering, and Finance for data integrity and GTM alignment.

- Performance Analytics: Build dashboards for real-time insights; conduct quarterly audits to refine ops strategies amid geopolitical/macro shifts.

Key Skills:

- 8+ years in SaaS ops (RevOps/CS Ops), with 4+ years leading teams at startups/scale-ups.

- Proven track record scaling SaaS metrics (ARR >$10M preferred).

- Expertise in CRM/ops stacks (Salesforce, HubSpot, etc.) and AI automation.

- Strong analytical skills; comfort with SQL/Python for ops analytics.

- Bonus: Vertical SaaS Background.

Traits: Data-obsessed, process ninja, collaborative leader who thrives in ambiguity.

What we offer:

- Opportunity to make an impact on one of the most promising, high-growth SaaS startups in India

- Flat-hierarchy, performance-driven culture

- Rapid growth and learning opportunities

- Comprehensive medical insurance coverage

- A high-performing action-oriented team

- Competitive package, benefits and employee-friendly work culture.