Lead - Program Manager - CLM

Lead - Program Manager [CLM]

Description:

JOB PURPOSE

The candidate will manage the Project Management Office (PMO) for CLM transformation initiatives. This role ensures governance, standardization, and successful delivery of CLM implementation , maintenance & adoptions of the tool across multiple workstreams. The candidate will manage project controls, reporting, and risk mitigation while driving strategic alignment and operational excellence.

The Program Manager will also supports the execution of strategic initiatives and functional transformation programs by applying structured project and program management frameworks. This role is responsible for coordinating cross-functional teams, monitoring delivery milestones, ensuring risk mitigation, and enabling decision-making through accurate reporting and analytics.

ORGANISATION CHART

This position will report to VP - PMO with a dotted line report to EVP - Contracts & Compliance

KEY ACCOUNTABILITIES

Program Governance & Strategy Execution

- Implement a structured program governance framework to ensure alignment with the organizations strategic priorities.

- Enforce standardized project management methodologies, ensuring consistency across all group initiatives.

- Monitor and report on program performance, risks, and dependencies, ensuring timely interventions where required.

- Develop and maintain executive dashboards and reports, providing leadership with data-driven insights for decision-making.

Program Management & Delivery Oversight

- Manage day-to-day execution of programs, tracking deliverables, milestones, and dependencies.

- Coordinate with internal teams, technology partners, and external stakeholders to ensure timely and quality outcomes.

- Support agile project planning, sprint reviews, and retrospectives for programs requiring iterative execution.

- Identify execution risks and support issue resolution by engaging relevant stakeholders for timely interventions.

Process Standardization & Continuous Improvement

- Use standard tools, templates, and PMO practices across all initiatives.

- Document key learnings and incorporate them into future planning cycles and process refinement.

- Contribute to the continuous improvement of PMO frameworks by assessing gaps and proposing enhancements.

Stakeholder Management & Communication

- Act as the executional point of contact for program managers, function owners, and initiative sponsors.

- Ensure accurate and timely communication between project teams, business units, and Steerco

- Coordinate review schedules, workshop logistics, and stakeholder briefings in collaboration with the broader PMO team.

People Management & Capability Building

- Build and lead a high-performing PMO team with strong project and change management capabilities.

- Mentor and develop talent, ensuring succession planning and career growth.

- Foster a collaborative, results-oriented, and innovative team culture

FINANCIAL DIMENSIONS

- Program Budget Tracking 100% achievements

- Driving Success Criterias (Benefit realization) to derive Financial and non-financial benefits 100% achievement of Success KPIs

- Cost Optimization - Achieve 10% cost savings through process improvements, vendor negotiations; and Scope creep

- Minimum Change Requests Post Go-Live 5%

- Control Time & Cost Overrun of all projects

EDUCATION QUALIFICATIONS

- Engineer (preferred)

- MBA or equivalent (must) from a premier institution

- PMP/Prince2/PMI-ACP certification