Role: Product Operations Lead WFO Optional Job description - Senior role in the Product Operations functions of SAAS platform for cloud healthcare businesses, ensuring that customers are well supported in their usage of the product - The role requires a clear understanding of the product, analytical capabilities to assess customer reported issues, collaboration for issue resolution and excellent communication skills - It also requires taking responsibility for the Product Operations function, in terms of timely and effective handling of issues by the Product Ops team for product customers - Overall management of Product support tickets using CRM tool - Effective issue analysis and resolution coordination - Timely communication on issues of varying degrees of complexity - Attending online calls if required for troubleshooting and/or complex issues - Ensuring proper process followed in ticket handling and tool usage by team - Effective reporting on required metrics, risks and requirements - Contribute towards maintaining Product Help content - Ability to coordinate with various internal teams using the collaboration channels - Ability to analyse operational dashboards and logs as per of issue analysis - Ensuring up-to-date knowledge of the product at all times - Maintaining the Product Operations knowledge base - Mentoring and supervising Product Ops Specialists Preferred skills: - Ability to apply proper judgement as per the situation at hand - Excellent communication skills both written and verbal - Ability to observe clues, patterns and risks in all situations - Knowledge of CRM tools is required and the ability to use them effectively - Knowledge of cloud concepts, digital health domain is an advantage - Team work within own team and across teams - Ability to come up with solutions and/or processes for problems

Anywhere in India/Multiple Locations

Lead - Product Operations - IT 

Job Description for Lead - Product Operations - IT  in Aricent in  Anywhere in India/Multiple Locations for (3-12) years of experience. Apply Now!