Job Title: Lead - Learning & Development (New Hire Excellence)

About the Role :

We are looking for an L&D Lead who will own the end-to-end learning experience for new hires across the organisation. This is a high-impact role that sits at the intersection of talent, culture, and performance - responsible for ensuring every new joiner is set up to contribute faster, integrate deeply, and stay longer.

What You Will Own

New Hire Onboarding Architecture :

- Design, build, and continuously improve the full onboarding journey - from pre-joining through the first 90 days

- Create structured induction programs that cover culture, product, process, and role-specific knowledge

- Build differentiated onboarding tracks for different functions, levels, and geographies

- Establish clear milestones and checkpoints at Day 1, Day 30, Day 60, and Day 90

Learning Content & Curriculum Design :

- Develop engaging learning content - e-learning modules, facilitator guides, job aids, assessments, and video-based learning

- Work with subject matter experts across business functions to convert tacit knowledge into structured learning materials

- Maintain and refresh content to keep it current with business changes, product updates, and policy revisions

Programme Delivery & Facilitation :

- Facilitate new hire orientation sessions, functional bootcamps, and role readiness workshops

- Build and manage a network of internal trainers and business champions who co-facilitate onboarding

- Partner with external vendors where specialised content or delivery is required

Measurement & Impact :

- Define learning effectiveness metrics - assessment scores, time to productivity, 90-day retention, manager satisfaction scores

- Run post-onboarding surveys and feedback loops to continuously improve the programme

- Report programme outcomes to HR leadership and business stakeholders on a regular cadence

Stakeholder Management :

- Partner closely with Talent Acquisition to create a seamless candidate-to-employee experience from offer acceptance onwards

- Work with Business Heads and Hiring Managers to align onboarding content with functional expectations

- Collaborate with HR Business Partners to identify role-specific capability gaps in new hires and address them through targeted learning

Who We Are Looking For :

Experience :

- 6-10 years of experience in Learning & Development, with at least 3 years specifically owning new hire onboarding or induction programs

- Demonstrated experience designing learning journeys end-to-end - from needs analysis through delivery and measurement

- Experience working in a fast-paced, high-volume hiring environment preferred

Skills :

- Strong instructional design capability - ability to structure complex information into clear, engaging learning experiences

- Hands-on experience with LMS platforms (Cornerstone, Darwinbox, Leapsome, or similar)

- Proficiency in e-learning authoring tools (Articulate Storyline, Rise, or equivalent) is a plus

- Strong facilitation and presentation skills - comfortable in front of large new hire cohorts

- Analytical - able to interpret learning data and translate it into programme improvements

- Excellent stakeholder management and communication skills

Mindset :

- Obsessed with the new hire experience - you believe the first 90 days determine the next 3 years

- Data-driven - you measure everything and trust numbers over opinions

- Builder mentality - comfortable creating from scratch, not just maintaining what exists

- Collaborative - you work through and with people, not around them

Key Metrics You Will Be Measured On :

- New hire 90-day retention rate

- Time to full productivity (role-specific benchmarks)

- New hire satisfaction score (Day 30 and Day 90 survey)

- Onboarding completion rate across cohorts

- Manager rating of new hire readiness at Day 90

Qualifications :

- Graduate in any discipline

- Postgraduate degree or certification in HR, Organisational Psychology, Instructional Design, or Education preferred

- Certifications in L&D (CPTD, ATD, or equivalent) are an advantage