Lead - Key Accounts Customer Relationships - OEM

The role will act as the "Voice of Customer" within the organization and drive seamless collaboration across BusinessDevelopment, Engineering, Program Management, Quality, Manufacturing, Supply Chain, Finance, and Operations functions. The incumbent will be responsible for managing relationships with Strategic Customers while ensuring successful execution of customer programs from acquisition to SOP and beyond.

This position will play a critical role in strengthening OEM partnerships, enhancing customer satisfaction, improvingissue resolution effectiveness, protecting existing business, and driving profitable growth.

Key Responsibilities:

1. Strategic Customer Relationship Management

2. Voice of Customer (VOC) Management

3. Customer Satisfaction, Retention & Escalation Management

4. Program Management & Governance

5. Cross-Functional Leadership

6. Strategic Account & Business Growth Support

7. Risk Management & Operational Excellence