Lead-IT PROCESS & QUALITY ASSURANCE Opening for " SM / AVP-Lead - IT Process & Quality Assurance" in Kolkata location . Experience required : 7+ yrs in IT Process Management with Quality Assurance BE /MCA /MBA - ITIL Expert or at least 2 Intermediate modules certified - ISO/IEC & 27001/ 20000 Implementer / Lead auditor certified or Assessment/auditing skills - Knowledge on other related frameworks and standards like DevOps, Agile, ISO 9001, Six Sigma, COBIT, CMMi SVC etc., will be an added advantage. - Having Projects experience in BFSI domain will add a plus. Job Role : - Responsible to set up various processes of Bank IT Team to ensure zero Audit & Compliance findings. - Responsible to train IT Team on various Processes & Quality objectives. - Executing end to end Process consulting projects based on ITIL/ ISO 27001/ ISO 20000/ CMMI SVC models and frameworks. - Drive Continuous Service Improvement programs using various methods and techniques. - To set-up various IT Processes & Governance framework, as per Cobit 5, in line with GK Committee. - Facilitate integration of service management tools, processes and SLA / KPIs. - Define measurement framework for SLA/KPIs. - Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials. - Contribute best practices to knowledge repository. - To initiate the Quality Assurance initiatives of various processes & guidelines of IT Dept. for standardization of the same. - Employment Type-Full-time - Notice Period- Immediate joiner are welcome. - Salary- As per industry

Kolkata

Lead - IT Process & Quality Assurance 

Job Description for Lead - IT Process & Quality Assurance  in Peoplemint Consultants LLP in  Kolkata for (8-14) years of experience. Apply Now!