Lead - HR Operations

Lead - HR Operations

Description:

Position Summary

The HR Operations Lead will oversee and manage the full spectrum of HR operational activities across the organization, ensuring seamless execution, compliance, and a superior employee experience. This individual will play a pivotal role in driving process efficiency, optimizing HR systems, and embedding best practices that align with the companys strategic objectives. The role calls for a proactive, detail-oriented leader who combines deep HR operational expertise with a passion for continuous improvement. This position will support the global HR operations for approximately 1,500 employees across multiple regions.

Key Responsibilities

HR Systems and Technology

- Administer and enhance the organizations HRIS and related HR platforms to ensure optimal performance.

- Safeguard the accuracy and integrity of employee data across all systems.

- Lead the rollout of new HR technology solutions and modules to improve user experience and functionality.

- Deliver training, guidance, and troubleshooting support to HR team members and employees on system usage.

Payroll and Benefits Administration

- Manage end-to-end payroll operations in partnership with external vendors and finance teams across multiple geographies (India, APAC, Sweden, UK, and USA).

- Coordinate and oversee employee benefits programs, including health insurance, retirement schemes, and other reward initiatives, in collaboration with the Rewards team.

- Ensure statutory compliance with payroll and benefits regulations in each jurisdiction.

Process Optimization and Policy Management

- Identify and implement process improvement opportunities to increase operational efficiency.

- Develop, update, and maintain HR policies, procedures, and guidelines in line with organizational needs.

- Drive automation and digitization of HR workflows to streamline recurring tasks.

- Maintain detailed and up-to-date documentation of HR processes and policies.

Audit, Compliance, and Reporting

- Guarantee adherence to local, regional, and international labor laws and corporate governance requirements.

- Prepare and deliver internal HR reports as needed by leadership.

- Maintain timely and accurate compliance filings across all OSTTRA locations.

- Conduct periodic internal audits to ensure conformity with policies and regulations.

- Stay informed on regulatory changes and recommend adjustments to HR practices as required.

- Act as the HR representative for both internal and external audits globally.

Employee Lifecycle Management

- Oversee all aspects of the employee lifecycle, from onboarding to offboarding, ensuring a smooth and consistent experience.

- Maintain comprehensive employee data and records.

- Provide operational support to HR Business Partners on employee relations and administrative matters.

- Serve as a point of contact for HR-related inquiries, ensuring timely and accurate resolutions.

Contractor Management

- Manage the complete contractor lifecycle, including onboarding, offboarding, compliance checks, system updates, contract documentation, and coordination with IT and vendor teams.

Global Mobility

- Oversee the operational management of international relocations and assignments, ensuring compliance with immigration and tax regulations.

- Partner with third-party vendors to facilitate global immigration processes.

- Manage the global mobility budget and maintain detailed records of international assignments, including employee data, costs, and timelines.

Team Leadership and Development

- Lead and mentor a small team of HR Operations professionals, promoting a collaborative and results-driven culture.

- Provide coaching and support to enhance team capability and professional growth.

- Encourage innovation, ownership, and high performance within the HR Operations function.

Qualifications and Experience

Education: Bachelors or Masters degree in Human Resources, Business Administration, or a related discipline.

Experience: Minimum of 10 years of progressive HR operations experience in a global organization, including at least 23 years in a leadership or senior capacity.

- Comprehensive knowledge of HR best practices, employment laws, and compliance frameworks.

- Strong analytical and problem-solving abilities with exceptional attention to detail.

- Proficiency in HRIS platforms and other HR technology tools.

- Excellent communication and interpersonal skills, capable of influencing and collaborating across all levels.

- Proven ability to manage multiple priorities in a dynamic, fast-paced environment.

- Strong organizational and project management capabilities.

- Proficiency in Google Workspace and Microsoft Office Suite.