Lead-Home Delivery-QSR - A leading QSR client of ours is looking for a Lead-Home Delivery Operations, to be based in Mumbai. - The incumbent of this role will look into core operations of home delivery for home delivery orders. Will manage the entire delivery segment and perform analysis and data crunching. Roles & Responsibilities: - Oversee and coordinate the day-to-day food delivery operations. - Monitor incoming orders, assign deliveries to drivers, and ensure timely dispatch. - Ensure that all food items are carefully packaged to maintain quality during transit. - Recruit, train, and onboard delivery drivers as needed. - Provide clear instructions and routes to drivers, ensuring safe and efficient deliveries. - Conduct performance evaluations and provide ongoing feedback and coaching. - Establish and enforce delivery standards to ensure food quality and presentation meet company standards. - Handle customer complaints or issues related to delivery promptly and professionally. - Implement quality control measures for deliveries, including temperature checks and order accuracy. - Manage inventory of delivery supplies, such as insulated bags and packaging materials. - Coordinate replenishment of supplies as necessary to support delivery operations. - Serve as the main point of contact for customers regarding delivery inquiries and issues. - Address customer feedback, concerns, or complaints in a timely and courteous manner. - Strive to maintain high levels of customer satisfaction and loyalty. - Maintain records of delivery performance, including delivery times, order accuracy, and customer feedback. - Generate reports on delivery metrics and identify areas for improvement. - Work with management to implement process enhancements and optimize operations.

Mumbai

Lead - Home Delivery Operations - QSR 

Job Description for Lead - Home Delivery Operations - QSR  in People Connection in  Mumbai for (8-15) years of experience. Apply Now!