- Planning and Strategy: Developing and implementing the overall SSC strategy, including defining the scope, objectives, and service level agreements.

- Process Optimization: Analysing existing business processes, identifying areas for improvement, and implementing standardized and streamlined workflows within the SSC.

- Technology Implementation: Overseeing the implementation and integration of technology solutions to support SSC operations, such as ERP systems and other relevant software.

- Change Management: Managing the change process associated with transitioning functions to the SSC, including communication, training, and stakeholder engagement.

- Performance Management: Establishing key performance indicators (KPIs) and monitoring the performance of the SSC to ensure it meets its objectives.

- Stakeholder Management: Collaborating with various stakeholders, including business units, IT, and finance, to ensure the successful implementation and operation of the SSC.

- Compliance: Ensuring compliance with relevant regulations and policies, both internal and external.

- Training and Support: Providing training and support to employees on new processes and systems within the SSC.

Key job responsibilities:

- Lead quality inspections at critical control points in the process

- Monthly Random sample Audit checks based on the system generated samples & report

- Identify patterns/trends in defects to drive process improvement

- Report and monitor on the QA framework.

- Perform root cause analysis for complex quality issues

- Conduct risk assessments and develop mitigation strategies

- Drive a data excellence culture, to verify inputs into the quality metrics mechanisms

- Identify opportunities for automation in the quality process

- Communicate internally and externally on findings

- Provide business process and functional support for the SAP / ORACLE FI module including its sub-ledgers (AP, AR, and GL).

- Facilitate requirements gathering workshops/discussions and assess, challenge, and document the business requirements.

- Provide alternatives and recommend a solution.

- Develop functional specifications for customizations and enhancements which include reports, data processing, load programs, and adjustment tools.

- Develop test strategies, test plans and test scripts.

- Perform functional testing (execution) after development completion.

- Work with different teams and IT partners in different parts of the world to provide services to clients.

- Identify and apply continuous improvement processes for operational efficiencies, drive process integration, and standardization.

Work Experience:

Ideally, candidate should be CA or MBA with 14+ years of experience. Should have worked in a shared service environment and lead many verticals in shared services. Should have strong accounting & financial reporting knowledge. Should have worked in creating Finance Shared Services for clients or for any organisation.Able think and design the solutions for implementation of various verticals and onboarding many companies on the SSC platforms.

Should have very strong system knowledge, added advantage if SAP & Oracle ERP's domain expert. Should be able do multi tasking, manage diversified teams, very strong communication skills. Should have the ability to handle change managment in challenging environment. Work with other teams & partners to bring more effective & efficient processes, systems & practices in the Finance Services.

In essence, an SSC Implementer acts as a project manager and change agent, guiding the organization through the transition to a more efficient and standardized operational model through the establishment and management of a Shared Services Centre.

Able build various metrics like:

Quality Metric: Tracks how well employees are performing the task

Productivity Metric: Tracks how quickly work is completed

Customer Satisfaction Metric: Reveals whether customers are pleased

SSC master data maintenance:

- Data Creation and Maintenance

- Data Quality

- System Integration

- Governance and Control

- Compliance

- Automation

- Continuous Improvement