Head - GBS Operations - Non IT

Position Overview:

The ideal candidate will bring Strong Expertise in Shared Services, strategic leadership and cross functional operations to elevate GBS into a high impact function aligned with global business goals. This role will be pivotal in driving stakeholder engagement, digital transformation and expansion of the GBS footprint.

Deep experience in - Finance, HR Operations, Procurement, Order to Cash, P2P, R2R Operations, Shared Services, Digital Transformation.

Key Responsibilities:

Strategic Leadership & Digital Transformation:

- Define and implement the strategic roadmap for GBS aligning with Global business objectives and ensuring long term scalability.

- Drive continuous improvement, Digital Transformation and automation initiatives across GBS.

Functional Oversight:

Oversee and drive performance excellence across the following functions within GBS:

- Finance Operations: Accounts Payable/Receivable, Product Costing

- Customer Service

- HR Operations

- Regulatory & Product Documentation

- Operations Technology

- Sourcing & Procurement: Supplier Management, PO & Contract Management

- Marketing Intelligence

- Corporate Design

Team Management:

- Lead, mentor and grow a high performing team across multiple functional domains.

Stakeholder & Change Management:

- Collaborate with global business leaders to understand requirements, manage expectations and provide high impact solutions.

Expansion & Growth:

- Lead initiatives to scale the GBS organization.

- Identify and implement best practices to evolve GBS into a Centre of Excellence.

Key Requirements:

- Proven track record of leading large, multifunctional teams across the listed non-IT functions.

- Strong background in GBS Strategy, Service delivery and Stakeholder management.

- Experience in driving automation and digitalization initiatives.