Lead - Financial Operations - Order To Cash - Shared Services/GCC/BPO

Description:

About the Company:

We are a listed consumer tech organization and a market leader in our domain, operating at the intersection of digital commerce and business enablement.

Roles and Responsibilities:

- Lead and manage the Order-to-Cash (O2C) / Financial Operations function, ensuring efficiency across billing, collections, and revenue processes.

- Drive operational excellence across accounts receivable, invoicing, collections, and cash application.

- Monitor and analyse key operational and financial KPIs to assess performance and identify improvement areas.

- Build and streamline processes, controls, and governance frameworks across the O2C lifecycle.

- Drive data-backed insights to improve working capital, reduce DSO, and enhance process efficiency.

- Own and manage reporting cadence, dashboards, and MIS for financial operations.

- Partner with cross-functional teams (Sales, Finance, Operations) to resolve complex business and process challenges.

- Lead transformation initiatives including automation, process optimisation, and standardisation.

- Identify risks and opportunities within the financial operations framework and drive corrective actions.

- Lead and mentor a team, driving performance, capability building, and process ownership.

- Work closely with senior leadership, presenting actionable insights and operational improvements.

Skills and Qualifications:

- CA or MBA (Finance) from a reputed institution.

- 4-12 years of experience in O2C, financial operations, shared services, or similar roles.

- Strong understanding of accounts receivable, billing, collections, and working capital management.

- Experience in process improvement, transformation, and automation initiatives.

- Strong analytical and problem-solving skills.

- Proficiency in tools like Excel, SQL (BI tools preferred).

- Excellent communication and stakeholder management skills.

- Experience managing teams and working with senior leadership.

Strong Preferences:

- Candidates from shared services / GCC / BPO environments looking to transition into an industry role.

- Prior experience handling high-volume / large-scale transaction environments, preferably in industries such as e-commerce, fintech, retail, telecom, BFSI, or other transaction-heavy businesses.

Whats On Offer:

- High-visibility role with direct exposure to leadership and strategic decision-making.

- Opportunity to transition from a shared services environment into a core industry role within a market-leading, high-growth platform.

- Strong learning ecosystem with exposure to large-scale operations and transformation initiatives.

- Career growth in a performance-driven, meritocratic environment.