Lead - Digital Transformation - Financial Services
Posted 1 month ago
Posted 1 month ago
Digital Transformation Lead - Financial Services (FinTech Focus)
Description:
About the Role
The Digital Transformation Lead will spearhead the organization's efforts to modernize core banking and customer-facing processes using emerging technologies (AI, ML, Blockchain, Cloud).
This is a critical role that bridges business strategy with technological execution to deliver superior customer experience and operational efficiency.
Key Responsibilities:
- Strategy Development: Define and champion the multi-year digital transformation roadmap, identifying key initiatives that align with strategic business goals and drive measurable ROI.
- Initiative Execution: Lead cross-functional teams (IT, Operations, Marketing) to implement high-impact digital projects, such as end-to-end paperless customer onboarding, AI-driven credit scoring, or intelligent automation (RPA) of back-office tasks.
- Business Case & ROI: Develop robust business cases, including cost-benefit analysis and risk assessments, to secure funding and executive buy-in for transformation projects.
- Stakeholder Management: Serve as the primary liaison between business heads and technical teams, translating complex business needs into clear technical requirements and vice-versa.
- Change Management: Drive organizational change by designing and executing training and communication plans to ensure new digital tools and processes are adopted seamlessly by employees and customers.
Qualifications & Skills:
Education: Full-time MBA (preferred specializations: Strategy, Operations, or Information Systems).
Experience: 4-7 years of post-MBA experience, with a significant part focused on driving large-scale digital or IT-enabled business transformation projects, ideally within the Financial Services/FinTech sector.
Hard Skills: Proven track record with technologies like Cloud adoption, RPA, Data Analytics/BI tools.
- Strong background in Lean/Six Sigma or similar process improvement methodologies is a plus.
Soft Skills: Exceptional project leadership, influencing skills, ability to manage ambiguity, and a strong customer-centric mindset
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