Lead - Dark Store Operations

Lead - Dark Store Operations

We are looking for an experienced operations leader to drive the expansion and operational excellence of a large-scale dark store network. The role will be responsible for end-to-end dark store operations, network expansion, inventory management, fulfillment, productivity, and customer experience while ensuring strong unit economics and operational efficiency.

Candidates from leading Quick Commerce, E-commerce, Retail, Logistics, or Supply Chain organizations with experience in dark store operations, fulfillment, and rapid scaling environments will be preferred.

Key Responsibilities:

- Lead end-to-end dark store operations across multiple locations.

- Drive network expansion through new store and city launches.

- Own inventory management, replenishment, shrinkage control, and stock accuracy.

- Improve fulfillment efficiency, productivity, and service-level performance.

- Establish scalable operating processes, SOPs, and governance frameworks.

- Partner with cross-functional teams including supply chain, logistics, technology, customer success, and commercial teams.

- Drive continuous improvement initiatives through automation, analytics, and process optimization.

- Manage workforce planning, capability building, and performance management across operations teams.

- Monitor key business metrics and drive operational excellence, cost optimization, and profitability.

- Lead stakeholder management with internal teams, vendors, and strategic clients.

Ideal Candidate:

- 5-8 years of experience in Quick Commerce, E-commerce, Retail Supply Chain, Warehousing, Fulfillment, or Logistics Operations.

- Proven experience managing dark stores, fulfillment centers, rapid commerce operations, or large-scale distribution networks.

- Strong exposure to network expansion, city launches, inventory management, and last-mile operations.

- Experience leading large teams and managing multi-site operations at scale.

- Strong understanding of operational KPIs, productivity metrics, and unit economics.

- Demonstrated ability to build and scale processes in high-growth environments.

- Excellent stakeholder management, problem-solving, and leadership skills.