Key Accountabilities Brand Promotion & Strategy Responsibilities - Assist in the development and implementation of effective communication strategies that build brand awareness, customer satisfaction, and disseminate critical information to customers on time, across multiple channels. - Coordinate with the Branding / Marketing / PR team under Commercial to ensure all branding and communications collaterals, material, etc. in line with the overall marketing guidelines set by the organization. - Design the overall customer communications and branding framework highlighting the scenarios and modes/channels of communications across the various points of the customer experience journey (ticket enquiry, booking, itinerary details, check-in, feedback, etc. - Coordinate with the customer insights leads to aid in development of brand promotion and awareness strategy. - Maintain and analyze reports of various brand promotion programs to aid in decision making. - Collaborate with Marketing department to align on customer loyalty programs and associated customer communications. - Execute communications to customer pertaining to campaigns around new services, offerings, routes, facilities, etc. Team Management - Provide direction and advice to the direct reports in performing their delegated responsibilities. - Oversee the overall performance of direct reports and ensure and ensure KPI's are well communicated and monitored. - Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. - The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR

Gurgaon/Gurugram

Lead - CX Communication & Brand Synergy 

Job Description for Lead - CX Communication & Brand Synergy  in Aviation Indeed in  Gurgaon/Gurugram for (2-4) years of experience. Apply Now!