Customer Success Lead Organisation: We re an early stage startup that aims to build India's most trusted wealth tech platform, focusing on fixed-income investments. We're here to offer tailored solutions to retail investors that maximize and generate predictable returns, coupled with a sacrosanct focus on risk reduction. - The household financial assets in India are overwhelmingly dominated by fixed income instruments and are typically low yielding, tax inefficient products. Alternate fixed income products are nuanced and often complex, which presents an opportunity for a platform like oursto simplify fixed income investing for the end user through discoverability, demystification andanalytics driven custom fixed-income portfolios. - The tailwinds of a rising interest rate environment and a choppy stock market makes this a great time for a platform like ours to be launched into the market. Role Details: We are looking for a Customer Success Lead with 4+ years experience within our company that focuses on ensuring customers have a positive and successful experience with the company's products or services. This role is crucial for building strong, long-term relationships with customers, driving customer retention, and often contributes to revenue growth through upselling or cross-selling. Overall responsibility: - Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience. - Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department. - Develops and implements methods to record, assess, and analyse customer feedback. - Develops and implements training and quality assurance programs for new hires and experienced employees. - Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company. Day to day responsibilities : - Managing the customer support department's day-to-day functions. Responding to escalated customer support issues. - Implementing customer support processes to enhance customer satisfaction. - Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends. - Assessing support statistics and preparing detailed reports on the findings. - Interviewing and hiring new employees. Overseeing and evaluating the ongoing training efforts. - Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department. Qualifications: - Looking for someone from B2C Companies (Mandatory), if Fintech then cherry on Top - Experience in Edtech (Inside Sales with Edtech will be good) - Hands on experience to work in StartUp - Strong interpersonal and communication skills. - In-depth understanding of the company's products or services. - Analytical and problem-solving abilities. - Knowledge of customer relationship management (CRM) tools and customer success management software. - Ability to set and achieve performance goals. - Leadership and team management skills if leading a team. - Strategic thinking and planning capabilities.

Bangalore

Lead - Customer Success - Startup 

Job Description for Lead - Customer Success - Startup  in Qrata in  Bangalore for (4-12) years of experience. Apply Now!