Job/Soft skill training

Health insurance

Impeccable HR Consulting Reviews by Employees

HR Trainee

- Design and execute a customer service strategy ensuring multi-channel access, omni-channel experience, adequate response capacity, and continuous satisfaction improvement. - Audit, train, and optimize service teams to maintain high interaction quality and operational efficiency. - Measure and enhance customer satisfaction across channels through defined engagement strategies and coordinated improvement actions. - Develop reporting systems to track and evaluate the performance of service channels and initiatives. - Promote digital adoption by adding channels (IVR, mobile app, social media, WhatsApp, etc.) and integrating user-friendly features for service requests, complaints, and cross-sell. - Drive cross-sell opportunities via well-designed use cases, monitor conversions, and implement improvements. - Lead and manage operational teams, including goal setting, performance reviews, and leadership development. - Develop and manage vendors for efficient and compliant outsourcing of designated tasks.

Delhi

Delhi NCR

Lead - Customer Service - BFS 

Job Description for Lead - Customer Service - BFS  in Impeccable HR Consulting Pvt. Ltd. in  Delhi Delhi NCR for (12-24) years of experience. Apply Now!