We are looking for CX Lead having experience of 8+ years of experience in customer experience, strategy and product quality improvement. As a professional you must be able to track 360 degree customer experience both in marketplaces and D2C' and support constant evolution of 'digitization', 'automation' & 'profitable business partnerships' to support revenue growth, cost savings and process excellence. Also recognised as a transformation leader who pursues process excellence and architects highly effective consumer experiences using business process management for long-term strategic advantage. Roles And Responsibilities : - Developed and executed operational strategies aligned with the company's overall business objectives - Led the development and implementation of initiatives to improve operational efficiency, quality of care, and patient satisfaction - Collaborated with senior executives to define organizational goals and establish performance metrics - Conducted market research and competitor analysis to identify opportunities for growth and expansion - Financial Management:Oversaw budgeting, forecasting, and financial analysis to ensure optimal resource allocation. - Implemented cost-control measures and process improvements, resulting in significant cost savings - Monitored revenue generation, expense management, and profitability across various departments - Directed daily operations across multiple departments, including administration, clinical services, and support functions. - Implemented standardized processes and best practices to streamline operations and enhance productivity. - Ensured compliance with regulatory requirements, accreditation standards, and quality assurance protocols.

Bangalore

Lead - Customer Experience - D2C 

Job Description for Lead - Customer Experience - D2C  in Risah Careers in  Bangalore for (8-18) years of experience. Apply Now!