Lead - Customer Analytics & Digital Transformation

Role Name : Lead - Customer Analytics & Digital Transformation

Keywords:

Digital Transformation

Technology Governance & Vendor Oversight

Product Owner

Business Analyst

Responsibilities:

- Solution ideation and concept validation

- Requirements gathering and business case creation

- Vendor discovery, shortlisting, and due diligence

- Comparative vendor analysis and scorecarding

- Contract negotiation support and SLA definition

- Implementation oversight and stakeholder coordination

- Vendor performance monitoring (KPIs, SLAs)

- Process optimization and continuous improvement

- Post- implementation review and benefits realization

Skillset:

- IT vendor management

- Technology procurement and sourcing

- Stakeholder management and cross- functional collaboration

- Risk management and compliance (IT / data / security)

- Cost optimization and ROI analysis

- Data- driven decision making / BI tools

- Change management and adoption

- Mandatory - Agile / Scrum

Requirements:

6-15 years of experience in establishing Customer Analytics and IT solutions

Qualification : B.E. / B.Tech - IT/Computer Science.