Lead - Control Tower - First Mile & Reverse Logistics

Lead Control Tower (First Mile & Reverse Logistics)

Location: Bangalore

A high-growth organization in the logistics ecosystem is looking for a seasoned operations leader to head the Control Tower function. This is a high-impact leadership role for someone who thrives in fast-paced environments, enjoys solving complex operational challenges, and has a proven track record of building scalable processes across geographically distributed networks.

Role Overview:

This role will be responsible for driving end-to-end visibility, operational excellence, and performance across First Mile pickup operations and Reverse Logistics (RTO) processes at a national level.

Key Responsibilities:

- Lead and scale the Control Tower function for First Mile and Reverse Logistics operations.

- Drive network-wide performance on pickup success rates, turnaround times, RTO reduction, and exception management.

- Establish governance frameworks, escalation mechanisms, and operational playbooks to improve service levels and customer experience.

- Partner with Operations, Network Planning, Technology, Product, Vendor Management, and Customer Success teams to resolve systemic challenges.

- Leverage data, analytics, and automation to improve operational visibility, forecasting, and decision-making.

- Manage and mentor a high-performing team while fostering a culture of ownership, accountability, and continuous improvement.

- Present operational insights, performance reviews, and strategic recommendations to senior leadership.

Ideal Candidate:

- 8+ years of experience in Logistics, Supply Chain, E-commerce, 3PL, Courier, or Express Operations.

- Strong experience in Control Tower Operations, First Mile, Reverse Logistics (RTO), Network Operations, or Central Operations.

- Proven track record of managing large, distributed teams and driving operational excellence at scale.

- Strong analytical mindset with expertise in dashboards, performance metrics, RCA, and process optimization.

- Experience working with TMS/WMS platforms, control tower technologies, GPS/telematics, and data-driven decision-making tools.

- Excellent stakeholder management and leadership skills, with the ability to influence cross-functional teams and senior leadership.

If you have experience leading large-scale logistics operations and are passionate about building data-driven, high-performance networks, we'd love to hear from you.