Lead - Business Development Manager - Logistics Intelligence & Automation Platform

About Shipway:

Shipway is a leading logistics intelligence and automation platform that helps e-commerce and D2C brands optimize post- order customer experience. Shipway enables businesses to reduce RTOs, improve delivery experience, automate shipping communications, and enhance customer satisfaction through data-driven insights.

Shipway SAAS is a Post-Order Experience SaaS platform that helps ecommerce brands reduce RTOs, improve delivery experience, manage NDRs, automate returns, and gain deep courier performance insights. We partner with fast-growing D2C and enterprise ecommerce brands to optimize post-checkout operations and drive customer satisfaction at scale.

Shipway is part of the Unicommerce Group, Indias leading SaaS-based e-commerce enablement platform, trusted by 10,000+ brands and logistics partners. Unicommerce is listed on Indian stock exchanges and works with some of the largest enterprises across India and global markets.

ROLE & RESPONSIBILITIES:

- Acquire and onboard D2C, enterprise ecommerce, and marketplace brands for Shipways post-order SaaS solutions

- Drive revenue for core offerings including shipment tracking, branded notifications, NDR automation, returns & exchanges, courier analytics, and CX insights

- Own the end-to-end sales cycle: prospecting, discovery, demos, pricing, negotiation, and closures

- Build and execute a strategic revenue roadmap aligned with monthly, quarterly, and annual targets

- Win accounts from competing post-order, shipping, and logistics intelligence platforms

- Act as a consultative partner, understanding client challenges like RTOs, failed deliveries, escalations, and courier performance gaps

- Identify upsell and cross-sell opportunities as customers scale

- Conduct market and competitor analysis within post-order SaaS and logistics tech

- Drive outbound and inbound sales through cold calling, LinkedIn outreach, email campaigns, and inbound leads

- Collaborate closely with Product, Tech, and Customer Success for smooth onboarding and adoption

- Maintain accurate pipeline, forecasting, and activity tracking in HubSpot CRM

- Lead and mentor junior sales members, set KPIs, review funnels, and drive execution.

REQUIRED SKILLS & QUALIFICATION:

- Bachelors degree in Business, Marketing, Communications, or related field

- 5+ years of experience in B2B SaaS sales, preferably in ecommerce, logistics, or supply-chain tech.

- Experience selling to mid-market and enterprise ecommerce clients

- Strong understanding of post-order ecommerce workflows: shipping, NDRs, returns, courier management

- Proven ability to sell value-driven SaaS solutions

- Hands-on experience with CRM tools (HubSpot preferred)

- Excellent communication, negotiation, and stakeholder management skills

- Startup mindset: fast-paced, ownership-driven, and customer-centric.

- Atleast 3+ years of experience in team leading.