Lead - Alternate Banking Channel

Job Title : Lead - Alternate Banking Channels

Location : Mumbai

Experience : 12+ Years

Qualification : MBA Preferred

Budget: Max 35 Lakhs

Role Summary:

Looking for an experienced banking professional to manage and drive digital banking channels including mobile banking, internet banking, and self-service platforms. The role involves improving customer experience, driving digital adoption, managing channel enhancements, and coordinating with technology, operations, and business teams.

Key Responsibilities:

- Manage digital banking channels and customer engagement initiatives

- Drive channel enhancements and digital adoption

- Coordinate with technology, operations, and compliance teams

- Monitor channel performance and customer experience

- Ensure smooth operations, security, and regulatory compliance

Preferred Profile:

Candidates from banking/financial services with experience in digital banking channels, customer servicing platforms, or alternate banking channels.