Le Marche - Food & Beverage Manager

Key Responsibilities:

1. Operations Management

- Oversee daily store operations including food preparation, service, hygiene, and customer experience.

- Ensure adherence to SOPs, food safety standards, and company policies.

- Monitor inventory levels, wastage, and ensure optimal stock management.

- Coordinate with kitchen, service, and support teams to ensure smooth operations.

2. Team Leadership

- Supervise and guide store staff including service associates, kitchen staff, and support teams.

- Ensure proper staff scheduling, attendance, and discipline.

- Train and mentor employees to maintain high service standards.

- Foster a positive and productive work environment.

3. Customer Experience

- Ensure excellent customer service standards are maintained at all times.

- Handle customer feedback and resolve complaints promptly and professionally.

- Maintain presentation standards of the store and display counters.

4. Sales & Business Performance

- Drive daily sales targets and maximize revenue opportunities.

- Monitor unit performance and identify opportunities to improve efficiency and profitability.

- Support implementation of promotions, seasonal offerings, and marketing initiatives.

5. Compliance & Quality Control

- Ensure compliance with food safety, hygiene, and regulatory standards.

- Maintain cleanliness and upkeep of the store as per brand standards.

- Ensure accurate billing, cash handling, and daily sales reporting.