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25/10 Shalvi Kapoor
Assistant Manager - Talent Acquisition at Lava International Ltd.

Views:965 Applications:69 Rec. Actions:Recruiter Actions:20

Lava International - Knowledge Management Analyst (2-5 yrs)

Delhi/NCR/Noida Job Code: 504462

Key Responsibilities :

1. Manage Knowledge Portal of Lava :

a. To collate, develop and cascade the correct information of New model launch, software release, SOP release to service/field.

b. To cascade information on new processes, changes in old processes through Email.

c. Send alerts through SMS/KM tool.

d. Design a process to drive Best Practices replication for field teams and partners.

2. Conduct Knowledge assessments :

a. To prepare and rollout the assessments of field team and ASP's of the knowledge articles published.

3. Reporting and MIS :

a. Flashing assessment reports

b. Publish read rate report to all stakeholders

4. Initiate new Improvements/development in KM

a. To initiate and follow up the new developments and improvements in KM with the vendor

b. Coordinating with IT team & 3rd Party Vendor for improvements and New Projects

c. Prepare surveys and collect ASP/Field Team feedback after services provided to enhance the process

d. Process education drive to ensure that correct process is adhered at field

5. Manage Directors- Escalation :

a. Handle Director's escalation of LAVA & XOLO

b. Root Cause analysis of the cases

c. Internal Process Correction

Desired Skills & Competencies :

a. People Management Skills

b. Highly analytical skills

c. Excellent communication skills; both verbal and written

d. Have leadership skills

e. Have interpersonal skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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