For 115 years, L'Oreal, the world's leading beauty player, has devoted itself to one thing only: fulfilling the beauty aspirations of consumers around the world. Our purpose, to create the beauty that moves the world, defines our approach to beauty as essential, inclusive, ethical, generous and committed to social and environmental sustainability.

With our broad portfolio of 37 international brands and ambitious sustainability commitments in our L'Oreal for the Future programme, we offer each and every person around the world the best in terms of quality, efficacy, safety, sincerity and responsibility, while celebrating beauty in its infinite plurality.

With more than 90,000 committed employees, a balanced geographical footprint and sales across all distribution networks (ecommerce, mass market, department stores, pharmacies, perfumeries, hair salons, branded and travel retail), in 2024 the Group generated sales amounting to 43.48 billion euros.

With 21 research centers across 13 countries around the world and a dedicated Research and Innovation team of over 4,000 scientists and 8,000 Digital talents, L'Oreal is focused on inventing the future of beauty and becoming a Beauty Tech powerhouse.

Present in India since 1994, L'Oreal India is a 100% subsidiary of L'Oreal S.A. Today, L'Oreal India is present on all distribution channels with 26 brands, available in consumer channels (L'Oreal Paris, Garnier, Maybelline New York, NYX Professional Makeup); in hair and beauty salons (L'Oreal Professionnel, Matrix, Krastase, Redken); in selective distribution (Kiehl's, Lancme, Yves Saint Laurent), CeraVe in pharmacies and drugstores, and perfumes and make-up sold through L'Oreal International Distribution (Armani, Prada, Valentino, Ralph Lauren, Diesel, Victor & Rolf, Mugler, Azzaro, Maison Margiela, Cacharel, Guy Laroche, Urban Decay, Paloma Picasso, Youth To The People).

L'Oreal India employs more than 1,800 people in its offices in Mumbai, four regional offices, two production plants in Chakan (Maharashtra) and Baddi (Himachal Pradesh), and Research and Innovation centers in Mumbai (Maharashtra) and Bengaluru (Karnataka).

In India, L'Oreal's Corporate Social Responsibility (CSR) initiatives are built around three pillars: empowerment, environment and education. Our efforts are aimed at improving the condition of marginalized communities, empowering women, and fostering sustainable development. In addition to the group's CSR commitments, L'Oreal's brands (L'Oreal Paris, Garnier, Maybelline New York, Krastase, Matrix, L'Oreal Professionnel) are also leading community impact initiatives in India.

Reports to: Multi-Div E-Commerce GM

Scope of Work:

- Build and maintain dashboards to promote online sales excellence and development through key metrics aligned with business strategy, that supports overall eCommerce vision for L'Oreal India: Market + business evolution + operational metrics

- Analyze e-commerce performance to identify revenue opportunities, diagnose challenges, and develop solutions that optimize ways of working, close operational gaps, and build the case for enhanced capabilities

- Work with eComm GM & CMI to analyse market and define strategic growth areas client/category.

- Analyze customer behavior, preferences, and needs to inform the development of the E-Commerce roadmap, focusing on enhancing the online consumer journey, improving customer lifetime value, and building brand loyalty

- Lead efforts to accelerate profitable E-Commerce growth, providing strategic direction, developing and implementing growth initiatives, and collaborating with key stakeholders to achieve business objectives

- Bridge commercial, activation, PDP/content integrity, consumer data and profitability

- Support Multi-Div and Division E-commerce teams in structuring and communicating their roadmaps to ensure seamless cross-functional collaboration

- Ensure business performance analytics are integrated into E-Commerce strategy, influencing commercial and sales planning processes

- Leverage external support - SVC, data quality centre, CDAO, global tools OSA, etc.

- Create ad hoc analysis to answer to business questions and to provide strategic input

Key Skills:

- Data analysis

- Data-driven decision making

- Data visualization

- Digital, E-com & media performance management

- End-to-end e-commerce ecosystem understanding

- Stakeholder management