Kushals Retail - Cluster Manager

Description:

About the job

Job Description:

Job Title: Cluster Manager

Department: Retail Stores

Reports To: Area Manager

Direct Reports: Store Managers

Role Summary:

The Cluster Manager is responsible for driving performance across all stores, ensuring operational excellence, and fostering a customer-centric culture.

Key Responsibilities:

Customer Focus Cultivating Customer Loyalty

- Drive a customer-centric culture across all stores within the cluster.

- Ensure high levels of customer satisfaction by monitoring and enhancing the in-store experience.

- Utilize customer conversion data and KPIs to improve customer engagement.

- Analyse customer feedback and implement actionable insights to enhance satisfaction and loyalty.

Sales Mastery

- Achieve the sales and profitability targets.

- Develop and implement sales strategies tailored to the unique needs of each store.

- Monitor and ensure the achievement of sales targets and KPIs across the cluster.

- Ensure the quality of customer interactions by training and supporting Store Managers in sales techniques.

- Conduct customer segmentation and product mapping and perform catchment area analysis to identify and target key customer groups effectively.

- Collaborate with the marketing team to provide insights and implement on Below-the-Line (BTL) activities to increase footfall.

Change Management

- Lead and manage change initiatives, ensuring smooth adoption across stores.

- Support teams in adapting to new processes, technologies, or organizational shifts.

- Foster a culture of adaptability and continuous improvement.

Leadership Excellence

- Motivate and lead Store Managers to achieve operational and sales goals.

- Provide ongoing coaching and training (OJT, IDP) to develop team capabilities.

- Create an environment of accountability, collaboration, and engagement within the cluster team.

- Track, measure, and enhance team performance across stores.

- Conduct regular performance reviews, provide constructive feedback.

Decision-Making

- Leverage analytical thinking to assess store performance and identify areas for improvement.

- Make operational decisions to address challenges and opportunities within the cluster.

- Collaborate with the Area Manager to implement strategic decisions effectively.

- Utilize data-driven insights to make informed decisions.

- Solve customer-related challenges effectively.

Operations Excellence

- Enhancing operational processes within the cluster

- Streamline store operations to improve efficiency and reduce costs.

- Collaborate with cross-functional teams for effective execution of initiatives.

- Act as a SPOC for resource allocation, marketing, talent acquisition, L&D, inventory, and visual merchandising (VM).

- Address crisis situations promptly and effectively to minimize disruptions.

Candidate Requirement:

- Bachelors Degree

- Minimum 6 years of proven experience as store manager or similar managerial role and minimum 2+ years handling 5-6 stores in a reputed organization for a fashion retail brand.

- Proven track record of success in achieving sales targets and driving operational excellence.

- Strong leadership, communication, and interpersonal skills

- Proven ability to motivate, coach, and develop teams

- Excellent analytical and problem-solving skills

- Proficiency in data analysis and performance reporting

- Excellent organizational and time-management skills

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)