Responsibilities:

Client Relationship Management & Advisory Existing & New Business (35%).

- Act as the primary contact point for key NRI clients for all investment, trading, and service needs.

- Work on referrals from existing base and new acquisitions to acquire new codes to system.

- Provide periodic portfolio reviews, performance insights, and product recommendations.

- Coordinate with research and dealing desks for client investment opportunities and execution.

- Handle escalations with ownership and ensure superior turnaround and satisfaction levels.

- Manage the end-to-end client lifecycle - from onboarding to relationship deepening.

Operations, Coordination & Service Delivery (30%).

- Ensure smooth operational handling of NRI trading, settlement, and fund flow processes.

- Coordinate with banks for PIS/non-PIS account setups, remittances, and compliance confirmations.

- Monitor client trade settlement cycles, contract note issuance, and reconciliations.

- Work closely with depository, RMS, and back-office teams for error-free execution.

- Maintain data accuracy and support MIS/reporting for NRI book performance.

Compliance, Risk & Regulatory Governance (15%).

- Ensure all NRI client accounts and transactions comply with SEBI, FEMA, and RBI norms.

- Liaise with compliance for periodic reviews, audits, and regulatory submissions.

- Track and implement updates in RBI/SEBI circulars impacting NRI investments.

- Maintain client-wise documentation, FATCA declarations, and transaction records.

- Conduct internal awareness sessions on NRI compliance protocols for RMs and operations.

Internal Coordination & Knowledge Enablement (20%).

- Collaborate with product, research, and marketing teams for NRI-specific communication and campaigns.

- Share client insights to refine product offerings and service frameworks.

- Support training of internal teams (RMs, Dealers, Operations) on NRI processes.

- Participate in system improvement discussions to simplify NRI onboarding and servicing.

Skill Set & Competency Requirements:

- Technical / Functional Skills: FEMA, RBI, SEBI knowledge, PIS operations, product expertise, compliance handling.

- Behavioral / Soft Skills: Excellent communication skills verbal and written, Client handling skills, ownership mindset, coordination, ethical discipline, conflict management.

Qualifications:

Graduate / Postgraduate in Commerce, Finance, or Management.

MBA (Finance/Marketing) preferred.

Role Classification:

- Role Type: Sales + Service + Compliance Integration.

- Span: Individual Contributor / Small Team.

- Criticality: High.

- Travel: Minimal to None except in case of exigencies.

Ideal Candidate Snapshot:

- 8 - 10 years experience in Indian brokerage or wealth management.

- Exposure to NRI business including PIS, FEMA, RBI norms.

- Balanced experience across sales, service, operations, and compliance.