It's more than a job:

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.

How you create impact:

The Head of Global Integrated Logistics Service Delivery India is a member of Global Integrated Logistics Management Team. This role is directly responsible for Control Tower Operations, Data Quality Engineering and Business Analytics services in India.

The Global Integrated Logistics facility in India:

- Ensure that the office facility is sufficient to accommodate Integrated Logistics staff of all departments in line with QSHE requirements.

- Ensure that the office facility maintains the layout in line with Integrated Logistics branding concept.

- Strategic planning of the facility expansion in line with Integrated Logistics growth plans.

People management & compliance:

- Ensure the day-to-day management of all 4PL Control Tower, Data Quality Engineering and Business Analytics employees is carried out in accordance with HR guidelines.

- Lead and motivate the team members and actively support their professional development by executing regular performance review meetings.

- Ensure that all employees successfully passed all required trainings.

- Ensure all team members are working in accordance with current KN instructions, guidelines and standards.

- Ensure quality compliance as per internal and external regulations and agreements.

The daily operations:

- Maintaining Control Tower, Data Quality Engineering and Business Analytics organizational structure in line with global Integrated Logistics blueprint.

- Making sure the employees in Control Tower are fully aware, understand and operating in accordance with related contracts, SOPs and WIs.

- Making sure Data Quality Engineering services are provided in line with the corporate Integrated Logistics Data Quality Framework, data security policy and GDPR.

- Making sure Business Analytics services are provided in line with the corporate standards, using corporate Business Intelligence tools, data security policy and GDPR.

- Driving high customer satisfaction for Control Tower Operations, Data Quality Engineering and Business Analytics services.

- Control of KPIs for his/her area of responsibility and achievement of agreed performance levels.

Process efficiency & landing digital services:

- Develop and drive strategies to reduce costs and to increase efficiency.

- Maintaining Cost driver models according to latest state of operations, conducting internal and external Value Stream mapping sessions.

- Supporting landing of digital road map services into daily Control Tower operations, ensuring efficient change management.

Cost control & cost management:

- Ensuring transparency and auditability of the operating cost calculation in India, contribution to setting up and regular review of LMS.

- Ensure that the assigned P/Ls are well managed and in accordance with set targets.

- Support internal and external audits in his/her department.

Cross-functional collaboration:

- Take an active role in the meetings with Business Management and all other Integrated Logistics functions, Customers and Logistics Service Providers.

- Support the definition and implementation of processes for new customers or services.

- Support business & solutions development teams with providing guidance on the operational solutions.

GDP / GXP Compliance:

- Compliance and realization of the pharma & healthcare standards of all activities by considering the relevant GDP requirements and guidelines.

- Adhere to KN Product standards such as e. KN Pharma Chain.

- Compliance with required customer quality standards.

- Adhere to the WHO GDP guidelines and EU guidelines latest versions.

What we would like you to bring:

- Formal education in logistics with a very good understanding of the forwarding business, graduated in Transportation and/or Logistics and post-graduated MBA.

- Solid experiences in all transportation modes is an advantage.

- At least 10 years experiences in various Integrated Logistics (4PL) roles, as well as people management ability to motivate and lead people also under pressure.

- Very good time management skills, ability to delegate and very good communication skills.

- Process driven, very good (self-) organization skills.

- Strong analytical and problem-solving skills.

- Highly customer focused.

- Willingness to travel up to 50%.

- Fluent in English, a second language is an advantage.

- Knowledge of and adherence to quality standards (such as QSHE or GXP).

Who we are:

Logistics shapes everyday life from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.