Designation: Analyst - Customer Excellence Years of exp: 0-1 years Location: Mumbai, Delhi (In office) ABOUT THE ROLE: We are looking for a motivated & dedicated individual to service our clients located across the globe via various digital tools. This role will provide you an excellent opportunity to work on a cutting-edge fin-tech platform and learn about global investments. You will be responsible for resolving various onboarding and ops related queries from internal and external stakeholders. The role is significantly metrics driven - Response times, CSAT & Efficiency are key KPIs. KEY RESPONSIBILITIES: - Understand client needs, goals, and challenges to provide customized solutions and address their business requirements. - Builds and maintains business relationships with clients by providing prompt and accurate service so as to promote customer loyalty. - Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries. - Conduct regular meetings and business reviews to discuss account performance, identify opportunities, and provide updates on products/services. - Serve as the primary point of contact for all account-related inquiries, requests, and escalations. - Man the Zendesk support desk and create/manage tickets as per client and internal requests - Respond to customer inquiries and assist in troubleshooting and resolving challenges. - Coordinate with internal teams for any Ops and Compliance issues faced by clients and ensure speedy resolution of these. - Document knowledge in the form of solution articles for client reference. - Inform the relevant Sales team in case any business opportunities are received. KEY SKILLS: - Graduate or Post graduate degree - BA/B. Com/BBA/MBA - Excellent written and communication skills. - Strong interpersonal skills and an ability to build rapport with customers. - Excellent problem-solving, attention to detail, and troubleshooting skills. - Ability to adapt to new technologies and a quick learner. - Basic knowledge of google suite tools and Competent technical knowledge. - Ability to effectively prioritize, multi-task, and execute tasks in a high-pressure environment efficiently.

Mumbai

Delhi

Kristal.AI - Analyst - Customer Excellence 

Job Description for Kristal.AI - Analyst - Customer Excellence  in Kristal Advisors Pvt Ltd in  Mumbai Delhi for (0-1) years of experience. Apply Now!