Kreedo - Zonal Manager

Zonal Manager

Role Overview:

As a Zonal Manager, you will be responsible for ensuring seamless post-sales implementation, customer success, and long-term retention of partner schools.

You will play a key role in strengthening relationships, driving service excellence, and ensuring high customer satisfaction and renewals.

Key Responsibilities:

Post-Sales Implementation & Service Delivery:

- Oversee the end-to-end execution of Kreedos learning solutions across partner schools in the assigned zone.

- Ensure smooth onboarding, training, and integration of Kreedos curriculum and learning methodology.

- Work closely with internal teams (operations, training, and product) to drive successful implementation.

Customer Engagement & Retention:

- Build and maintain strong relationships with school owners, principals, and key stakeholders.

- Conduct regular school visits, audits, and feedback sessions to ensure high-quality service delivery.

- Drive customer satisfaction and engagement strategies to improve adoption and ensure renewals.

Performance Monitoring & Process Optimization:

- Track key performance indicators (KPIs) related to service delivery, customer engagement, and retention.

- Identify gaps in implementation and proactively address challenges through corrective actions.

- Optimize processes to enhance operational efficiency and overall customer experience.

Collaboration & Team Management:

- Lead and mentor a team of customer success and implementation managers to ensure high service standards.

- Work cross-functionally with sales, operations, and product teams to enhance service offerings.

- Provide insights and recommendations to senior leadership based on field data and customer feedback.

Key Requirements:

- Experience: 10+ years in post-sales, service delivery, customer success, or operations, preferably in EdTech, education services, or B2B industries.

- Stakeholder Management: Strong ability to engage and maintain relationships with school leaders, decision-makers, and internal teams.

- Operational Expertise: Hands-on experience in service implementation, training, and account management.

- Analytical & Problem-Solving Skills: Ability to analyze data, track performance, and optimize service strategies.

- Team Leadership: Experience in managing and mentoring customer success or service delivery teams.

- Excellent Communication: Strong verbal and written communication skills with the ability to present insights and solutions effectively.

- Travel Flexibility: Willingness to travel across the assigned zone for school visits and stakeholder meetings.

Why Join Kreedo?

- Be part of a high-growth, Series A funded company that is revolutionizing early education.

- Take ownership of a high-impact role, directly influencing school partnerships and retention.

- Work in a fast-paced, dynamic environment with rapid career growth opportunities.

- Make a real impact in the education sector, improving learning outcomes for thousands of children