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Company : KreditBee Location : Bangalore Position Overview: We are seeking an experienced leader to drive field collection operations for our unsecured loans portfolio. As the Field Collections Head, you will play a pivotal role in maintaining portfolio health, minimizing credit risks, and achieving organizational goals. This high-impact position offers the opportunity to lead a nationwide team, innovate recovery strategies, and contribute to the growth of a leading NBFC. Key Responsibilities: 1. Field Collection Strategy and Execution: - Develop and implement comprehensive field collection strategies tailored to our unsecured loans portfolio, minimizing delinquencies and write-offs. - Analyse portfolio trends to pre-empt high-risk accounts and prioritize recovery actions. - Leverage data analytics and digital tools to enhance field collection efficiency and decision-making. 2. Team Leadership and Management: - Lead, manage, mentor and guide the hierarchy of field collection managers and field agents across multiple regions. - Foster a culture of accountability, professionalism, and ethical conduct among the field collection team. 3. Liaison with Vendors and External Agencies: - Engage and manage external collection agencies and vendors to supplement in-house field efforts, and monitor performance against agreed service levels. - Liaison with advocates and law enforcement authorities across cities for swift execution of legal actions. 4. Performance Monitoring and Reporting: - Track and analyse collection performance metrics, including resolution rates, recoveries, turnaround time and cost-effectiveness of collection operations. - Prepare and present regular reports on field collection activities, trends, and outcomes to senior management. 5. Regulatory Compliance and Reporting: - Ensure adherence to all legal and regulatory requirements in collection processes, including RBI and NBFC guidelines. - Maintain detailed documentation of recovery activities for audit and compliance purposes. 6. Cross Functional Collaboration - Coordinate with senior stakeholders across operations, risk, and technology to ensure seamless integration of field strategies with company objectives. - Provide insights from field operations to refine credit policies and underwriting standards. Education: Bachelor's degree in any discipline; MBA or equivalent is a plus. Experience: 10-20 years of experience in field collections, preferably in unsecured business loans or retail loans segment, with minimum 5+ years at a zonal manager or similar senior level. - Familiarity with NBFC or financial services industry regulations and statutory guidelines. - Strong understanding of unsecured lending products and customer behavior in the segment. - Deep understanding of legal collection processes including arbitration, Section 138 cases, and court systems in India. - Proven track record of managing large field teams and achieving aggressive collection targets. Key Competencies: - Leadership and people management skills to motivate and drive a large team. - Excellent negotiation and conflict resolution abilities. - Analytical mindset with the ability to interpret data and make informed decisions. - Strong communication skills for interactions with customers, teams, and senior stakeholders. - High ethical standards and a commitment to fair and compliant recovery practices. What We Offer: - Be part of a rapidly growing NBFC shaping the future of digital lending in India - Competitive salary, performance-based incentives and professional growth opportunities. - A collaborative and technology-driven work environment. - Opportunity to implement and innovate cutting-edge collection strategies

Bangalore

KreditBee -  National Collections Manager - Field SME Loans 

Job Description for KreditBee -  National Collections Manager - Field SME Loans  in KrazyBee in  Bangalore for (4-10) years of experience. Apply Now!

KreditBee -  National Collections Manager - Field SME Loans  | iimjobs.com